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- If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.

- Where items have not been dispatched prior to a cancellation request, our refund policy will apply.

- Where you have ordered a personalised, perishable or time critical item (such as food or e-vouchers) you may not be able to cancel for a full refund.


- - Flavour it up Ltd.’s returns policy is governed by the Consumer Contracts Regulations 2013 and by the Consumer Rights Act 2015.

The Consumer Contracts Regulations state that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to cancel their order.

We can only accept returns on unopened and unused products, accessories and gift boxes. Goods that arrive with us in an unsaleable condition may be subject to a reduction in the refund value.

We will only accept returns that have been previously agreed with us. Where you would like to return a physical product you have purchased, please contact us at to let us know that you will be returning the item.

The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply. 

Returns will be processed by us within 5 business days of receiving the returned items. Then the refund will be credited to your credit card/ bank account 5-10 business days later, depending upon your bank.

- Returns must be send to our provided address. Further instructions will be provided in our refund confirmation email. 

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